In the past, it was only when the guest ordered food that the waiter would talk to them in general. However, trends are constantly changing and guests’ wishes and demands are increasingly varied.
It is now essential to listen attentively to the guest’s requests, especially in a restaurant where the guest has ordered several dishes.
It is challenging to accommodate guests’ requests in a so-called theater seating where everyone arrives and leaves at the same time. This is because it can negatively affect the flow during the seating itself, which in turn can delay the flow and make them late for the show.
During a regular seating where the guest has chosen several dishes, it is important to communicate with the guest when the next dish will be served. It is common that they choose to wait a while for the main course, especially when they have chosen a heavy and filling appetizer.
Having a dialog with the guest is beneficial for both the waiter and the guest, and it improves the experience.