In order to provide good service and control your guests without them realizing that you have the upper hand, you need to be able to think how they think and act. The purpose of having the upper hand is to make serving easier for the server. It is important to take the lead right from the first conversation with the guest. This can be with the court or at the table with the waiter.

You don’t have to offer the whole world to the guest, but everything is about framing the options that the guest has to choose from, then you have controlled the guest, with this you have control over the service and time.

To be able to control the guest without them noticing, you have to become part of the company. Be sensitive to what the guest wants from the choices you have given them. If you are in control, you can maximize the guest experience.

It’s about always being several steps ahead and always having a conversation with the kitchens about what’s going on so that the service runs smoothly.