THE DRINK BEFORE THE FOOD.
A basic rule as a waiter is to make sure that guests have their drink before their food is served. When guests arrive and are seated, at a fine dining á la carte restaurant, offer water immediately when they are…
Unhygienic to let waiters prepare food at the table
Something that has been part of the concept of some restaurants is to let some waiters prepare the food at the tables on a trolley that has been rolled out, for example, making a Caesar salad or slicing a piece…
THE FIRST METAL COIN RAISED THE BAR FOR BETTER SERVICES
Means of payment have been around for a long time, but they have always been in the form of goods exchanged, or services paid for in goods. You could also pay in a promissory note. As early as the 3rd…
First Metal Coin Raised Demands for Better Service
The meanings of payment have existed for a long time, but they were in the form of goods that were exchanged, or services were paid for in goods. You could also pay in a promissory note. As early as the…
Never mention the word “Tips” in front of the guest.
One word that should never be mentioned in front of a guest is the word tip, not even as a joke. If the guest raises the question, avoid answering by using that word. Payment where the guest should check the…
Skip pencil and paper, train your memory
When the waiter takes a food and drink order at the table, you want to have all the attention on the guest, using a paper and pencil breaks the focus from the guest, even if you look down for a…
Create a service character based on your personality and talent
A good way to take the lead in getting the attention of guests is to create a character based on your personality and if you have a talent, this is very useful. Having a character at work helps you to distinguish…
Sales competitions drive down service levels
It is common for shops and restaurants to have so-called sales competitions, in other words, it is about selling as much of a product, dish or drink as possible, and in the end it is the person who sells the…
Now we are in English
The entire blog and all posts are now available in English. Select your language by clicking on the drop-down menu.
Boycott self-service,
Personalizing and interacting with service staff has never been more important than now. Guests’ demands for service have always been high, except for fast food. The fact that a restaurant uses self-service for guests means that the staff is more…
