Clear procedures are essential for waiters to know what to do and how to act. Make sure that each waiter has their own station where they are responsible for opening the tables, taking the first order and then walking out with the bill and taking payment.

In a larger restaurant, the work can be simplified by placing “arrangers” at or near each station. These “arrangers” are equipped with glasses, cutlery, napkins and other items to quickly set up the tables for the next seating and to save the waiters’ time by not having to run far.

From a guest’s point of view, such a structure is also visible. Knowing which steps to perform in the right order and at the right time during a guest’s stay, guests will feel that they have confidence in the waiter.

Structure helps waiters to organize and keep track of orders, payments and tasks. By having clear systems and procedures for serving, waiters and waitresses can avoid incorrect orders or dine and dash.

A structured workplace can help waiters manage stress effectively. Clear tasks and procedures give waiters a sense of control, which can reduce stress and increase performance.

It is part of the structure that there must be clear instructions regarding what to do before and after restaurant opening hours. To achieve cleanliness, it is recommended to polish glasses and cutlery, wipe down moldings and other hidden surfaces where dust tends to collect.

The fact that the service follows these procedures and the structure is not only for the guest but also because it creates a safe working environment for the waiters.